IBM to buy AT&T’s Sterling unit for $1.4B

More Info And Full Story Here , Here, and Here.

NEW YORK (AP) — IBM Corp. said Monday that it is buying AT&T Inc.’s Sterling Commerce unit, which makes software that helps businesses buy and sell to each other, for $1.4 billion.

The deal would be IBM Corp.’s largest acquisition since it bought business software maker Cognos in 2008.

Sterling runs “collaboration networks” where companies can interact with vendors. It has 18,000 clients worldwide and enables more than 1 billion deals per year, IBM and AT&T said. Customers include H.J. Heinz Co., Motorola Inc., Boise Cascade LLC and Boston Market Corp. The parties would not provide a figure for the unit’s annual revenue.

This should be interesting to follow…

FYI – Sterling Commerce makes Gentran, Gentran Integration Suite and Sterling Integrator.

Slow down, you move too fast…

… or something like that…  The title comes from an old song by Simon & Garfunkle, a “folk-pop” duo from the 60s and 70s…  They gave us a LOT of hit records in their years together – and Paul Simon certainly had a string of hits after they split.  Art Garfunkle didn’t do as well, but he still stayed busy and active in the recording industry.

I always think of the old adage about “stopping and smelling the roses” when I think of that old song (BTW, it’s “FEELING GROOVY”)…  Which then leads to thinking about “tunnel vision”…  And all of this came up today because of a comment made to a previous post that fairly SCREAMS “sales pitch!” and … well, I’ve never been a fan of the heavy-hitting sales pitch.

Years ago, I actually was in sales – I was selling new (and used) Chrysler and Plymouths for a dealer in the San Francisco Bay Area.  This was in the late 80s and I only did it for a few months.  I had to get out of there because, while I love cars – I’m a certifiable car nut – I couldn’t deal with all of the high-pressure tactics that so many sales people used.  It actually kind of shocks me to think about how many of the same sales tactics and ploys are still being used in 2009 – over 20 years later!

It’s these “hard sell” tactics that got under my skin today.  Somebody read a blog and thought it would be a great opportunity to use a comment back on the blog to push their product – which is a service, really – as an outsourced EDI program.  Software As A Service (SaaS) has been buzzing around for the past few years and is really taking hold in any MIS/IT environment you can think of…  And it’s also always being pushed in the EDI world, for sure.  So many companies have been making many dollars on offering outsourced EDI processes….

And please don’t misunderstand me with this blog – I certainly know the value of SaaS – especially when it pertains to EDI – but what got to me was more of how some people don’t seem to think of how EDI is being used (or has been used) by a company when they “sales pitch” their solutions.

As I said, there are a great many companies out there that offer “outsourced” EDI solutions.  Some may be known to you, others may not.  There’s companies like SPS Commerce, DI Central, Red Tail Solutions, EDI Direct, Direct EDI, ACT, and more and more and more.  Even many of the “big VANs” offer some kind of SaaS EDI solution…  Inovis has their webforms product which, in a minor way, can compete with their own VAN services AND their software (TrustedLink)…

Outsourced EDI (aka SaaS) can be highly beneficial to many a company when it comes to EDI processes.  You could be a small supplier of (dare I use it again?) Widgets to a bunch of retailers – big and small.  By having a way to process EDI documents, you can sell to the big retailers (WalMart, Target, and so on) and also to the smaller and medium sized retailers (local chains and single outlets) that also are EDI capable.  Having an outsourced EDI program (SaaS) can elevate you up to play with the big boys, but still keep your overhead low and complexity down at your “small boy” level.

Take a look at normal  VAN services, for example.  Depending on your volume of data being transmitted, you can pay (easily) thousands of dollars a month for your VAN connection – to be able to send and receive your data.  Costs can range from just a few cents per KC (Kilo-Character) to maybe as high as 25 cents per KC…

Then there are the costs of buying and implementing an application.  A simple and yet exceedingly effective product like Inovis’ TrustedLink can cost you thousands of dollars – tens of thousands – to purchase and put into place.  Then there’s the aspect of yearly maintenance and licensing agreements and support – again, thousands to tens of thousands of dollars…  So, for a small business, that can be a BIG chunk of change… 

Based on just these two costs alone, SaaS EDI is making a lot of sense.

But here’s where the sales pitch can rub the wrong way.  Let’s say that, instead of being a small fry, you’re a really big fish in the world.  You don’t just make widgets, but you also make all sorts of other products and have multiple locations and divisions around the country … or even around the world.  THIS is where SaaS EDI can be less of a benefit for you.

To a major retailer – like a WalMart or Target – or to a major manufacturer/supplier – like Mattel or Nike – these costs are very small potatoes.  They already have good sized MIS/IT departments and can easily afford that big outlay for the EDI platform AND the monthly VAN costs AND whatever other costs come along.  Oh, and they can easily manage it all “in-house” and have it all easily integrated into their ordering and accounting and warehousing (and whatever other) applications they use.  It’s more direct-connect EDI – retailer to supplier – with just the VAN service in between. 

This is not to say that SaaS can’t be used in the same way.  But it can surely slow down the process just a bit and it also takes a lot of control away from you – as a big guy.  As a big guy, you’ve got more at stake and more reasons to keep it in-house and not oursource your EDI.

A few years ago, a good pal of mine that works for Disney, related to me how Disney decided to “outsource” their internal help desk/tech support functions.  Now, for those not in-tune with “the House of Mouse”, Disney will generally make a lot of changes to their applications – including naming them after Disney characters – and train their people how to use “their” systems, their way.  So instead of using, say TrustedLink, the EDI person knows it as “Minnie” … or “Daisy” … And their version of Oracle or SAP may be called “Goofy” and “Pluto”.  Imagine the trouble when tech support guy Bob at “TechSupport R Us” gets a call from Walt at Disney, telling Bob that he’s got a problem with “Mickey” or “Donald”…

Oops!

When I first started with the retailer I was working for, I started off in the tech support office, helping users do what they  needed to do – use the system.  And it would often amaze and bewilder me how many of those users didn’t actually KNOW what they were using.  They’d submit a job or run a process with some variables.  But, when they were trained to use the process, they were told “oh, don’t worry about those questions, just hit enter” and they’d page through a number of variables and parameters that were defaulting to the proper response for the job.

But, just like Walt at Disney having issues with Mickey, the users didn’t know how to answer the questions that Bob may have asked.  Because Walt didn’t know the answers.  And Bob didn’t know how Walt used the program.

This can also happen when you start working with SaaS and outsourced EDI – and other applications.  You can save some money and maybe even some hassle, but you then may get into a situation where the company you’re getting that Software as a Service from doesn’t really know or understand how you’re using it.  And you may not understand exactly what that software is doing.

With that retailer I was working with expanded the EDI program to include the 810 invoice, there were a number of vendors and suppliers that used “outsourced EDI” to receive the PO and send back the ASN.  And now they’ve got a new document to send – the invoice.

Where the trouble came from, however, was in how that SaaS solution was packaged and maybe – just maybe – some of the users didn’t understand about what they needed to put into a certain field so that the retailer would be able to process the inbound 810 properly.  Maybe in the field marked “description” – they’d put a description of the product they were shipping instead of realizing that they were on a page devoted to “terms” and should have (instead) put a description of the terms of payment of the invoice.  So you saw “widgets” instead of “Net 60″….

This is where SaaS solutions can fall apart and not be right for everybody.

And that’s really what my problem with the sales pitch was about – that here’s an offer being pushed and yet the pusher doesn’t even know what the problem really is.

When I was selling Chryslers all those years ago – I made it a priority to know what the customer was looking for – an economical commuter – and steer them towards a Plymouth Colt or Sundance, rather than trying to push them into a fully loaded (and quite the gas guzzling) Chrysler 5th Avenue. 

It’s also kind of like what I do here – when I’m writing and blogging – in that I kind of know the target audience – people that are in the EDI world – and I talk about EDI issues and problems and concerns, rather than trying to talk to you about how to grow perfect Peonies or resplendant roses or telling you how to bait that hook to catch the biggest mackeral or trout in the lake.

It’s all about knowing your audience and not making some wild pitch and moving way too fast for your intended…

Don’t Let One Bad Apple Spoil The Whole Bunch…

Ah, yes, another song, another title, and another blog for your reading pleasure. 

Maybe what the Jackson Five were to sing back in the 70s (but the song was released by The Osmonds, instead) – when they were dominating the charts – much like young Michael would do many years later until he got too … eccentric … and started with skin-lightening, reclusive living, sequined gloves and nose-jobs – doesn’t seem like it would have too much to do with EDI, but stay with Me; you know I can deliver on the goods…

Or, maybe better yet, I could have used Queen’sAnother One Bites the Dust”… There’s another fitting analogy.

What got Me started on this concept was a simple breakdown of a simple part.  Or, rather, the simple part’s interaction with another part…

If you don’t know (or even don’t care), I live in Southern California.  However, I live in the desert regions of Southern California – near the resort areas of Palm Springs.  And, as you might imagine, it can be HOT there.  Like 115 degrees in the shade – if you can find the shade…  OK, maybe it’s not THAT bad, but even in September – on the 15th – just a week shy of the first official day of autumn – we can still be in the 100 to 110 degree range.  But it’s nice, as the humidity is only 12%.  What’s the old adage?  It’s a DRY heat…?

Well, to help combat the heat of the desert, we all tend to have multiple ways of keeping cool – from centralized AC systems, window and portable AC systems to this wonderful device called the Evaporative Cooler.  Or the Swamp Cooler, if you so desire.  I like Evaporative better…  It’s got a bit more … class … and style.  Evaporative coolers are simple enough – they’re a big box that is attached to the side of your house.  Inside, there are few moving parts – a pump, a motor, and a fan.  On the three exposed sides – the fourth side is attached to your house – you have intake vents that are lined with pads.  These pads are made from different materials, but think of them as being big sponges – lots of little crevices and holes for air to pass through.

The concept is simple enough – if you add some moisture to the air, it will “feel” cooler and help to cool the air inside your home.  The mechanicals are pretty simple too.  A motor turns the fan, which sucks air in through the vents and the pads.  The pump in the bottom of the unit takes water and moistens the pads that the air flows through.  The fan then pushes the air into your home through a hole in the wall.

Are they effective?  You bet!  Just ask anybody that lives in a desert climate – or even through the swampy hot and humid Eastern Seaboard!

Evaporative coolers can drop the temp by (usually) at least 10 degrees and even as much as 20!  That’s nice…  And it’s cheaper to run than your central AC, and it’s operating on lower voltage current.  There are some drawbacks, however.  They DO use water – some can use as much as 5 to 10 gallons PER DAY of precious H2O.  And the more humid it is outside, the less effectively the cooler works.  There’s a thing called “DEW POINT” which greatly impacts the ability of the cooler to work properly.  It’s some strange formula that takes the humidity and the temperature and the concept of “moisture in the air” and combines it all together and creates a DEW POINT that’s expressed in degrees.

Now, I rely on My evaporative – OK, that’s just getting TOO long to type over and over…  I rely on My Swamp cooler to keep My house cool and comfy on those hot summer days (and nights!)…  As I said, it’s cheaper to run than A/C and does a great job…

Well, Sunday night, My swamp cooler was having problems – BIG problems.  The fan would bind up and stop, causing the motor to overheat and shut down.  So no motor, no spinning fan, no air flow and cool air…!  YIKES!  Not a good scene, at all.

Woke up early on Monday and started to see if I could figure out what was wrong.  HA!  Everything LOOKED normal.  The fan WOULD turn (at least by hand!) and the motor would kick on.  The pump was working, water was there…  All should be working.  But it wasn’t.  Called in “the professional” – an HVAC company that works with the coolers – to take a look and tell Me what’s wrong…  And he found nothing.  He suggested oiling the bearings some more, and playing with the fan to spin it and get the oil all over the bearing and lubed up.

No luck.  Still it would kick on, work for about 30 seconds and shut down.

Called another guy; he came and took a look – and noticed that the belt – the simple rubber belt that connects the drive motor to the fan – seemed a bit … too tight … and was looking a bit worn.  This is the same kind of rubber fan belt you have under the hood of your car.

Turns out, that the last time somebody serviced the cooler, they noticed the belt was slipping.  Of course, this was because the belt was wearing out and needed replacement.  But instead of spending a few bucks on a new belt, they just pulled the motor back a bit and tightened the belt.  However, the extra “snugness” of the belt would put too much friction on the motor and the fan and the fan would stop and the motor would stop and … well, you know what happens – no air flow.

An hour or so later, a new belt is in place, the fan is spinning, the motor is running and the water is pumping and the air is cooling.  Now, even though it was up to 93 degrees INSIDE My house, the cooler quickly dropped the temp to about 83 and then it continued down to an overnight drop to 68 degrees!  AH, now THAT is nice and cool!

Of course, I was panicked, thinking I would have to replace the whole unit – the entire cooler – because of one bad part.  “Don’t let one bad apple…”…

Now, what does all of this have to do with EDI…?  Stick with Me, the payout is on the way…

Take a look at your EDI system and program.  It’s there, working away, providing comfort to your users and your trading partners.  Everything is cool.  But then somewhere along the line, somebody does something – tweaks a library, changes a communication setting, deletes a record – something – and now you’re “PRODUCTION DOWN” – “Another one bites the dust… and another one gone and another one gone, another one bites the dust… – data is not flowing, documents are not trading and people are not happy.

Things are NOT cool.

Now, it COULD be something easy to see and right there in front of your eyes.  For example, if My cooler’s belt had broken, I’d know – QUICKLY and EASILY – what needed to be done to fix the problem.  Same with EDI – somebody unplugged a modem line or the T1 or whatever you use to communicate over.  Easy fix – plug it back in!

But now, what if somebody did something else – cleared a record, moved a library, changed a comm. setting or port…  Now the broken part isn’t right there – it’s not easy to spot and fix.   It’s the same as My slipping belt being tightened and putting too much pressure and friction on the fan bearings.  Somebody did something minor – and not visible to the naked eye – and now you’ve got nothing…  No data flow and nothing good is happening.

And yet, just a simple fix – a new fan belt – a new comm. port setting – and you’re back in business and things are working.  The point is, that even with a major production down scenario, it could just be a simple fix – a single, simple part – that needs to be looked at and put back into place.

Now you can be singing “I’m Alive” (by ELO or Celine Dion, take your pick!) again and you’re too cool for school!

Author: Craig Dunham – EDI Coordinator

Read more about Craig here: http://editalk.com/contributors/

 

Tim, the Tool Man says – “MORE POWER!”

If you were alive and watching TV through the 90s, you probably saw – or at least heard of – ABC’s long running “Home Improvement” – starring Tim Allen – and giving a start to Pamela Anderson (Lee) – whose career nearly EVERYBODY should know.  It was a show about “Tim ‘the tool man’ Taylor” and his family.  Tim was the “host” of a TV Show called “TOOL TIME” – a fictitious handyman show that was sponsored by the equally fictitious Binford Tools.

But one of the things that Tim was ALWAYS looking for was “MORE POWER!” from his tools – and just about everything else in his life.  Tim’s tinkering with tools would often lead to disastrous results – with an over-powered tool that did far more than it should and was usually pretty destructive.

The other day, I wrote a bit about the power of DETAILS in our EDI world.  But this morning, I was reminded that – even with all the details in the world – we’re nothing without the tools to use them.  And how our actions and all the details we can monitor and provide, how they’re for nothing if the users don’t use the tools we provide them.

This concept of TOOLS and how we should use them was pushed to the forefront of My head this morning, on My drive in to work.  Here in California, we have a newly enacted law that requires the use of “hands free” devices for your cell phone when you’re driving.  Doesn’t matter if you use the phone’s built-in speakerphone abilities (if applicable), a wired headset that plugs in or one of the wonderful Bluetooth devices – whether an ear piece, a clip-on speaker or the one installed in your car (if you’ve got it).  I know that a lot of the “high-end” car companies offer this option in their models.  Lexus, Mercedes, Jaguar, BMW and more have a Bluetooth “kit” built into many of their cars.

Well, this morning, driving on I-10, making My way from Rancho Mirage (home) to Riverside (work) – about a 50 mile trip – I was being passed by a recent generation Lexus LS – the top of the line sedan.  After the Lexus passed Me, I noticed that she started slowing down and … jiggling … a bit in her lane.  When I pulled alongside (she’d slowed by about 5 to 10 MPH), I could see that she was doing something with her arms – moving them around quickly.  Then, a half-second later, into her hand comes her cell phone.

Now, we all know that cell phones are tools – and can be very good tools; very useful when used properly and to our benefit.  Of course, like a 3 year old with a hammer, sometimes tools are abused – like when some … youthful … person is texting messages to their pals – all the while driving down the road at some speed and (obviously) not paying attention to the details of driving. 

But here’s a great instance of a wonderful tool that’s not being used.  The Bluetooth (or other hands-free device).  If that driver in the Lexus had used the device she’s got – and chances are, she’s got SOMETHING to use her phone hands-free – she wouldn’t have had to fish around in her purse or a pocket or wherever her phone was and her attention to the details of her driving wouldn’t have suffered.  She wouldn’t have nearly swerved into My lane.

There are a lot of other tools we can use in our EDI daily lives, too.  And there are great tools we can provide to our users – those accounting clerks and supervisors, those buyers, those warehouse receivers, and all the others.  We can provide them with EDI Invoices, EDI Purchase Orders, EDI Shipment Notices.  We can provide them with records and forms and documents and other forms of data that can be used by them to help make their jobs just a little easier…

We have other tools in the shed that can be used to great benefits by us, our users and even our trading partners, vendors and suppliers.  We can offer solutions for nearly any question or problem – from changing a PO automatically in the system (the 860 in X12-world), provide activity/sales information (the 852), and more.  All of these tools can help us – and our users – to make work easier, better, and – very importantly – more accurate and with less errors.

We can use the 832 – Vendor Catalog – or one of the outsourced catalog website (Inovis and SPS Commerce both have them) to download and – even – automatically update our product management system with the latest and greatest information from our vendors and suppliers – size runs, color availability, UPCs, style numbers and more.  We can keep our systems up to date with product information and changes.

Another example is that it’s often important for a retailer to provide some kind of reporting to their suppliers and vendors as to how a certain product or line is doing in their stores.  These days, it’s become even more important for a buyer and a seller to work more closely together and “fine tune” the product mix in the stores and carried on the shelves and stored in the warehouse.  Retailers are having to pay more attention to their bottom line and the big picture and keep inventories to a more controlled size so they’re not saddled with left-overs come the end of a selling season.

In house, we have a reporting system (called The Eye) that can help our buyers look at trends and see how products are doing, based on sales history and comparisons of different sales periods – whether weekly, monthly, yearly or for a specific advertised sale.  However, because of the large number of products we carry – over 10000 active SKUs and many thousands more that may no longer be carried and in stock – and the large number of stores – over 400 in 10 states – tracking all of that history creates some VERY large databases for The Eye to keep track of.  So we limit some of the levels of detail available to be viewed – we don’t track each item, for example, to the store level, but keep track of the classes.  Or at the Style level of merchandise, we only can see how well that style is doing over the entire chain.

Kind of limited tools.  These tools need “MORE POWER!”

Additionally, our buyers may want to work more closely with a vendor rep on some products or lines and need to provide them with the information on how Widget X is doing in our chain and what we can do to maximize sales and limit overstock levels and all the rest.  And there are many ways that we can get that information – tools we can use – to share that with our suppliers.

If we want to do just the EDI route, we can use the 852 Product Activity document.  By creating this document and trading it with our suppliers, we can provide them with a snapshot of how well the product(s) are doing in our stores and provide them with the appropriate data that they need – and data that we can see, too – so that we can come to a better understanding of our needs and how they can help us to meet those needs.

We could also just send paper reports – or e-mails – to the rep and do it that way, as well.

There are also a number of 3rd party sources that we can use to give access to that data.  Tools that we can provide to our suppliers and that we can use with them to better understand how well a product is doing.

We recently started using Edifice as a 3rd party provider for POS Activity data reporting to our vendor community.  Every week, we compile reports on how well products are selling – or not! – in our stores and the stock levels we have and send the information – via FTP – to Edifice.  They then work with that data and create reporting that our vendors and suppliers can access (if they subscribe) to view that very same information.  Additionally, we can view that same reporting that they’re viewing, so that our buyer and the company rep can be looking at the exact same numbers and data.  They can be comparing apples to apples instead of grapes.

It’s a great tool.  And it’s got “MORE POWER” than our in-house system because Edifice can give the detail down to the size and color – the individual item or SKU – and also down to EACH store in our chain.  And the reporting compares this year to last year, and can also compare seasons and months and a lot of other points of interest.

Right now, about 2 dozen of our suppliers are subscribed to this reporting from Edifice.  And our buying department can see that exact same data.  But here’s where it all falls down – like a house of cards in a strong breeze.

Remember My tale about the Lexus driver and how she didn’t use a great tool – her Bluetooth (or similar)…?  Well, it was a case of not using a tool that can make life better.  Well, the same can hold true for this kind of Activity Data reporting – it’s a great tool – but only if the buyer – and the supplier – can open up that tool box and pull it out!  And, of course, they have to use that tool, too.

That’s really something we all can relate to in the world of EDI.  As I’d mentioned earlier, we have some great tools in our shed that we can provide to our users.  We’ve got some great ways of trading data back and forth with our vendors and suppliers – some great tools – but it’s getting our users to actually use those tools that will suddenly reap the benefit and the rewards from that hard work.

MORE POWER, indeed.

Author: Craig Dunham – EDI Coordinator
Read more about Craig here: http://editalk.com/contributors/

Your Mama Don’t Dance and Your Daddy Don’t Rock-N-Roll…

Your mama don’t dance and your daddy don’t rock n roll”… 

Loggins and Messina (Kenny and Jim, respectively) wrote (and sang?) a bunch of years ago.  It was the year of the Bicentennial, no less.  30 years ago…  Wow.  I remember yesterday.

But I digress – like that’s anything new…?

But they sang that so many years ago about somebody that was kind of un-cool, un-hip, not-with-it and behind the times.  Or, rather, their parents were.

But this can also be used today – right now – when talking about EDI.  We all know that EDI has been around for a number of years now – since the 80s.  A few years later than we heard about non-dancing mamas and daddies not into rock n roll…  Many of the standards we use today – ANSI/X12, UN-EDIFACT and TRADACOMS (to name a few) – all started out in the early to mid eighties.  And, in reality, none of them have changed drastically in the intervening years.

Sure, they’ve updated and changed some, but, again, not drastically so.  The basic concepts still exist.  There have been some new documents, some new segments and elements; and there have been some documents, segments and elements that have left, for sure, but they’re still pretty much the same.  For example, ANSI/X12 is updated almost every year, with changes, deletions and alterations made.   Chances are pretty good that TRADACOMS and UN-EDIFACT have changed some, too, since their introduction, but all of these changes have been “evolutionary” rather than “revolutionary” for all of the standards.

But EDI still isn’t the only way to trade documents back and forth.  We’ve still got retailers and suppliers that will continue to send paper documents – POs, Ship Notices, Invoices, and more – back and forth via the fax, using e-mail, snail-mail and other ways of getting the data from source to destination; from A to B, a side trip to H and then back again.

A lot of times, though, we’re dealing with smaller companies – those mom-n-pop establishments that don’t see or feel the need for EDI in their world.  It works just fine for them to call up ABC Company and tell them “send us 100 widgets, please, PO number 12345” and get those 100 widgets in a few days, weeks or whenever they’ve asked for them to be delivered.  And then ABC Company will send them a paper invoice after that and mom-n-pop will send them a check.

Mom-n-pop certainly are not dancing and rock-n-rolling.  Instead, they’re waltzing; or doing the Charleston.  They’re still going “old school” and processing things the way they know how.  But what if we COULD get mom-n-pop to dance and rock-n-roll?  What if they could move forward into the 21st century and start doing that new-fangled “e-commerce thing”…?  Are there ways…?

You bet.

There are a number of EDI “service providers” out there – from big to small – SPS, DI Central, Softshare, Red Tail, and even the big networks and VANs offer some kind of small-scale EDI program – via the web or a desktop application.  It allows mom to get her boogie on and dad can let his hair down and rock out!  They’re living “Life In The Fast Lane” (The Eagles).

Who’s Zooming Who?” (Aretha Franklin).  And that’s just it, too.  Who IS zooming who?  Who is it that decided that mom-n-pop should be doing EDI – should be rocking, rolling and dancing to a new tune…?  Was it their own decision or the decision of “somebody else”..?

Mom-n-pop – instead of being a retailer – are they a small supplier of some great product?  Do they offer up some excellent product – that they – and only they – make to such exacting standards and at such an excellent price-point that the Wal*Marts and Targets and Big Lots of the world are snatching up those widgets at such a great price and rate?  Was it that 800 to 8000 lb gorilla in the room that “forced” mom-n-pop to zoom along that EDI Highway?

The great thing is that EDI can and will help mom-n-pop to become more productive and better equipped to handle business here in 2008 – and beyond – by giving them the tools they need to get the job done, get their widgets out there and stay afloat in this – often times – unsettlingly sinking economy.

When you think about it, though, a lot of those mom-n-pop businesses and stores have grown – whether with EDI or not – by using new tools and features that become available.  They’ve moved from being on “The Flintstones” to being more with “The Jetsons”.  They’ve embraced the new technologies – as they’ve come to market – to better themselves and their businesses.  But now mom-n-pop have many stores across a region – or they’ve begun production of their newest product – the Widgette – and opened up an overseas factory to help out with production.  They’re now an 80 lb gorilla in the world.

But then they hit upon another stumbling block and they lose that step and the rhythm.  Mom-n-pop now have to deal with the realities of ASNs and carton labels (aka UCC-128 labels).  Since the order is not being sent directly to the factory – or, even if it is – the factory can’t print out those carton labels or maybe they make those widgets for more than just mom-n-pop.  So now they – mom-n-pop – have to get those labels generated and somehow they have to get attached to the cartons!

Enter some world-wide document and package delivery service and the printed labels are stuck in an envelope and mailed (basically!) to MNP Factory, LLC.  And now somebody in the factory needs to know just what to do with those labels – and it ain’t put them in the round file! – and match them to the cartons of product that mom-n-pop have ordered!  And get them all correct and perfect!  AND they have to figure out how to create that ASN for you, too.

But, still.  Mama can dance and dad is out there rocking.  And EDI is what helped them.

Author: Craig Dunham – EDI Coordinator
Read more about Craig here: http://editalk.com/contributors/